“We’ve only gone and done it again!
I’m delighted to announce that for the second year running we have been awarded the Gold Trusted Service Award from Feefo! This really is a testament to the hard work of everyone here at Utility Rentals who love nothing more than going above and beyond and providing a 5-star service to our schools and education sector customers every single day!
I would personally like to thank each and every one of the team for their commitment and hard work, and say thank you to our loyal customers for taking the time to share your kind words and positive reviews – we appreciate it so much!” Steve Mattey, Director at Utility Rentals
Today, we’ll tell you a bit more about our Gold Trusted Service Award and why it means so much.
What is a Feefo Gold Trusted Service Award?
Feefo is a customer review platform that recognises businesses for providing exceptional customer service.
Feefo works across a range of industries and gathers feedback from genuine customers to gain authentic insights into their experience. Following a purchase, it asks them to comment on and rate the customer service they received out of five stars.
Feefo then shares and promotes these comments (good and bad), helping other customers make future purchasing decisions with greater confidence.
Every January, Feefo rewards the customer service top dogs with one of two prestigious awards, with only the star performers claiming Gold:
- Trusted Service Award (a minimum of 50 reviews within a one-year period with an average rating of 4.0-4.4 out of 5)
- *Gold* Trusted Service Award (a minimum of 50 reviews within a one-year period with an average rating of 4.5+ out of 5)
And, the greatest thing about these awards is that they come directly from customers – there’s no better endorsement than that!
How do you achieve a Feefo Gold Trusted Service Award?
Customer service is a top priority for us and we do our best to align our business with the needs of schools. This includes:
1) Customer service
Our team genuinely cares about customers and we value customer loyalty. We treat our customers as individuals and we always recommend the solution that’s right for them. We also support them to use their new equipment.
2) Budget considerations
We help schools gain access to the most up-to-date technology by offering specially-designed flexible leasing agreements that spread costs over time and cover installation, maintenance and repairs.
3) Eco-friendly technology
We offer a range of energy-efficient equipment that enables schools to save money and minimise impact on the environment.
However, that’s enough of what we think, let’s see what our customers have to say!
Here are just a few of our favourite reviews:
Jan Stenton – Highams Park School: “Always polite and friendly, superb customer service. I like the fact that I have the same point of contact and can have a more personal experience. They are also very aware and knowledgeable of their products and what our needs are within the school. They keep me updated with their latest products and services too.”
Bethan Thomas – Ysgol Tryfan: “The service received from Utility Rentals and in particular Katie Hatton is everything you would hope to expect from a supplier. Nothing is too much trouble, she is extremely efficient and quickly develops a good customer relationship. We have recently renewed our agreement with them and I would be happy to continue to work with them into the future. I would have no problems with recommending them highly to anyone looking for equipment for their school. First class.”
Andrea Adams – Applemore College: “From the initial enquiry through to the installation of the cookers the service was excellent. Zahrah is our Account Manager and she has been brilliant. She doesn’t hassle me with pointless sales calls, she just rings every few months to check that we are still happy with the cookers. I would recommend Utility Rentals to other schools.”
Roger Foley – Ormiston Forge Academy: “Communication was amazing, with email and follow-up phone calls to make sure that everything ran smoothly. I cannot fault the service and we were up and running in no time. Thank you.”
Thanks once again to our fantastic customers for taking the time to review us – we’re so proud of this award!
To experience our award-winning customer service and get up-to-the-minute equipment to meet your school’s needs, contact us today.